Support
Wifify tells you why your internet is slow in plain words. If something isn't working, the answers below cover the questions we get most.
Common questions
The app can't see my Wi-Fi name
Both iPhone and Android only hand the Wi-Fi name to apps that have location access, and Android also needs Location switched on. Open your phone's Settings, find Wifify, and allow location. Wifify reads the Wi-Fi details only; it never reads or stores where you are.
Why is there no signal strength on iPhone?
Apple doesn't let any app read Wi-Fi signal strength, so no iPhone app can show it. Instead, the Signal screen watches how quickly your router answers, which drops in the same places a weak signal does. On Android, Wifify shows the signal in dBm and bars.
Why can't I see nearby networks on iPhone?
Apple doesn't allow apps to scan for nearby Wi-Fi networks. The channel advice in 'Wi-Fi around you' is Android only. Your router's own app or settings page can usually pick a quieter channel for you.
Some devices are missing from "Who's connected"
Phones and tablets often go quiet to save battery, so they can hide from a scan. Run the scan again with the device awake and on Wi-Fi. Devices on a guest network, or on a network that separates its devices, never appear.
My speed test result is lower than the speed I pay for
A phone on Wi-Fi rarely reaches the full plan speed, because Wi-Fi, walls and distance all take a share. Try a test standing next to the router: if that's close to your plan, the plan is fine and your Wi-Fi coverage is the thing to improve.
Is Room Check a real radiation measurement?
No. It's an estimate built from typical router power, the distance you enter and, on Android, your live signal reading. It's there to give everyday context against the international public safety limit. It isn't a medical measurement or a safety certification.
Do you collect my data?
No. There are no accounts, no ads and no tracking. Results stay on your device, and uninstalling the app removes them. Speed tests run against Cloudflare's public test servers, which see your internet address the way any website does.